TERMS & CONDITIONS

1. Payment is due no later than fourteen days from the date of invoice for account customers; Pro Forma invoices for non-account and overseas customers.

2. The Company will use all reasonable endeavours to despatch Goods ordered as soon as possible, but please remember that reconditioned equipment needs checking prior to delivery. 3. The Customer must inspect the Goods as soon as is reasonably practicable and report any problems or discrepancies within 3 days of delivery.

4. No order can be cancelled or accepted for credit without the prior agreement of the Company. The Customer is responsible for returning any Goods, ensuring adequate insurance cover. All Goods accepted for return, will be subject to a restocking fee of 25% of the total value of the goods and all delivery charges. If you wish to exchange the goods for another item(s) of the same or a greater value the restocking charge will be waived, provided our supplier has not charged us a restocking fee.

5. If the Customer is buying as a “consumer”, as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Customer may be able to return Goods and obtain a refund of the price paid, save that prior agreement of the company is not required and no restocking fee will be charged where the Customer is exercising his or her statutory rights as consumer.

6. Risk passes on delivery but ownership of the goods will not pass to the customer until Custom Optics has received in full all sums due in respect of the goods.

7. In the event of an equipment failure within the warranty period Custom Optics must be contacted as soon as possible. No responsibility will be accepted if you use another company to affect any repairs or prepare any form of report.

8. Warranty period varies, new equipment is commonly sold with 1 year, pre-owned equipment is sold with a 90 day warranty (extended warranties can be arranged - please ask).

9. OVERSEAS CUSTOMERS - In the event of an equipment failure within the warranty period the Customer is responsible for the return of the goods to Custom Optics. Please note that the installation of Goods should only be carried out by a qualified engineer.

SPECIAL OFFERS Any special offer given by the Company applies only to the Goods specified within that offer and cannot be used in conjunction with any other offer.